Warranty Policy


This document does not contain information on ways claim to change or exclude the conditions, warranties and undertakings, and other legal rights, under the laws. This Warranty gives you extra protection for your NutTAG product and identifies a preferred approach to resolving warranty claims which will be the quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

I. Coverage and Application

a) NutTAG Australia warrants that your NutTAG product:
  • Is of acceptable quality.
  • Does not have a latent defect.
b) For the purpose of this Warranty, a "NutTAG product" is a product which:
  • Was manufactured by or on behalf of NutTAG

II. Warranty Period

a) The period during which this Warranty is in effect will depend upon the NutTAG product to which it relates. In all cases the commencement date for the period is the actual date of reception, as reflected on the tracking number provided by the courier. The period during which each NutTAG product is the subject to is identified in this document “Part II Special Conditions” of this Warranty.

III. Warranty Claim

a) If you consider that the NutTAG product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.

b) If you wish to make a claim under this Warranty, you should:

  • contact the salesperson by phone or email.
  • visit www.nuttag.com.au
  • visit the nearest NutTAG Service.

c) When you make any claim under this Warranty it is essential that you provide a list of the NutTAG product, whether in person or by email. A claim under this Warranty is not formally made unless and until that list is provided.

d) You will not be able to gain the benefit of this Warranty without making a claim. A claim must be made within the Warranty Period. This Warranty does not cover any defects not notified to NutTAG within the Warranty Period.

e) If, following receipt of a claim under this Warranty, NutTAG or its agent determine that your claim in respect of a NutTAG product is valid (having regard to the terms of Part II of this Warranty), and:

(i) if the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, NutTAG or its agent will either repair the NutTAG product or, if authorised by NutTAG, pay you for the cost of a repair of the NutTAG product, or replace the NutTAG product with the same or similar product, in each case depending upon what is reasonable in the circumstances and with regard to NutTAG obligations. Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods; or

(ii) if the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods. The standard NutTAG warranty periods are set out by product type in the tables in Part II of this Warranty, although each claim is assessed on its own merits and you may have rights outside of the Warranty Period. If NutTAG provides you with either a replacement or refund, you immediately transfer ownership in the original NutTAG product or part to NutTAG. If NutTAG repairs the goods, you immediately transfer ownership in any residual parts to NutTAG.

f) If, following receipt of a claim under this Warranty, NutTAG or its agent determine that your claim in respect of an NutTAG product is invalid, NutTAG may charge you for any labour, parts costs incurred by NutTAG or its agent in assessing your claim.

IV. Warranty Transferability

a) This warranty is provided only to you and is not transferable.

b) In cases of authorized product or part replacement of the original purchased NutTAG product, the replacement NutTAG product will be subject to the remainder of the original Warranty Period.

V. Carry-In repairs

a) If you wish to make a claim in relation to a NutTAG product, please bring, or send, that NutTAG product to the nearest NutTAG Customer Service or authorized service centre for assessment, the cost of which will be borne by NutTAG if your claim is determined to be valid pursuant to Part I of this Warranty. Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. NutTAG will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing.

b) If you believe that it is not reasonable for you to bring or send the NutTAG product to NutTAG or an authorized repair service centre, NutTAG will liaise with you to determine the best way in which to inspect and, if necessary, repair the NutTAG product the subject of the claim under this Warranty.

VI. Warranty Exclusions
a) This section identifies what is excluded under this Warranty.

b) For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed, and which are not expressly included in this Warranty as additional warranties or conditions are excluded.

c) Unless stated otherwise, this Warranty does not extend to loss caused by normal wear and tear, fire, water damage or theft.

d) This Warranty does not cover damage caused by:
misuse or abusive use of the NutTAG product, including physical abuse.
incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the NutTAG product).

  • improper installation.
  • incorrect or improper maintenance or failure to maintain the NutTAG product.
  • failure to clean or improper cleaning of the product.
  • incorrect voltage or non-authorized electrical connections.
  • adverse external conditions such as power surges and dips, thunderstorm activity, acts of God or any other act or circumstance beyond NutTAG’s control.
  • exposure to excessive heat, moisture or dampness.
  • exposure to abnormally corrosive conditions.
  • use of non authorised/non-standard, defective or incompatible parts.
  • repair, modification or other work carried out on the NutTAG product other than by authorised NutTAG Service Personnel; and
  • any damage caused by sims where the product is not specially designed to accept them.

e) This Warranty does not cover NutTAG products purchased second hand.

f) If the NutTAG product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.

g) This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear.

h) This Warranty does not cover NutTAG products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory- applied serial number and IMEI number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).

i) This Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please note that the repair of goods may result in loss of data.



This part of the Warranty identifies NutTAG’s preferred approach to resolving warranty claims in relation to parts and accessories. The table below this sub-paragraph identifies the periods under which a claim may be made under this Warranty for replacement of a part or accessory. However, you may also have rights outside of these periods. 

a) All NutTAG parts and accessories (including batteries) purchased together with the NutTAG product are covered under this Warranty for the period set out in the table below, although you may have statutory rights outside of these periods.

b) You will only be able to make a claim under this Warranty for lost or missing NutTAG parts and accessories if, with your claim, you are able to provide satisfactory evidence that the relevant item was missing from the box or other storage or packaging material originally supplied by NutTAG.

c) Parts and accessories purchased from Authorized NutTAG Resellers and Distributors are generally covered under this Warranty. Please refer to the specific period below.


Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the NutTAG product, part or accessory if NutTAG or its agent repair the item under this Warranty.



The table below in this sub-paragraph summarizes the standard NutTAG warranty period for resolving claims under this Warranty, although each claim is assessed on its own merits.

Warranty Period Table


Warranty Period

NutTAG Device

12 months


12 months

Wall Adaptor

12 months



Pricing of Repairs *(detailed information in the document NutTAG device - Cost of repairing and replacing)

A repair report is to be sent from NutTAG to Client for every device returned to NutTAG from Client detailing the nature of the fault and repair if applicable.




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